Bika99 Privacy Policy

Introduction and Scope

This Privacy Policy applies when you visit bika99, register or manage an account, participate in casino or sports betting activity, use a payment channel, complete account verification or communicate with customer support. It also applies to information generated through the security and technical operation of bika99.

For this policy, “personal data” means information that identifies you or can reasonably be associated with you. “Processing” includes collecting, recording, organising, using, analysing, disclosing, protecting, retaining and deleting personal data.

This policy should be read together with the bika99 Terms & Conditions. If you do not agree with this policy, you should discontinue use of the platform.

Information We Collect

Bika99 may collect information necessary to create and administer an account, deliver gaming services and protect the platform. Depending on how you use bika99, the information may include:

• your legal name, date of birth, gender and nationality;
• your Malaysian residential address, email address and mobile number;
• account credentials, communication preferences and security settings;
• copies or details of MyKad, passport, driving licence or other identity documents;
• proof of address, source-of-funds information and account-verification records;
• deposit and withdrawal details, transaction references and payment ownership evidence;
• gaming history, stakes, winnings, losses, bonus use and responsible gambling limits;
• customer-support messages, complaint records and call or chat notes; and
• device identifiers, IP address, browser type, login time and security-event data.

Bika99 does not request your online banking password, e-wallet password or one-time verification code. Never provide those credentials to anyone claiming to represent bika99.

How Information Is Collected

Most information is provided directly by you when you register, update your profile, upload KYC documents, make a payment, set a gambling limit or contact bika99 support. You are responsible for ensuring that the information supplied is accurate, complete and current.

Other information is generated automatically as you use bika99. This may include browser information, login events, game activity, transaction records and indicators used to identify technical faults, unusual behaviour or suspected fraud.

Bika99 may also receive limited information from payment providers, identity-verification services, game suppliers and security partners. For example, Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX transaction records may confirm payment status, amount and account ownership without disclosing your confidential login credentials.

How Bika99 Uses Personal Data

Bika99 processes personal data only for defined purposes connected with platform administration, player protection and legal compliance. These purposes may include:

• creating, authenticating and maintaining your bika99 account;
• confirming that you satisfy the 21+ age requirement;
• processing deposits, withdrawals, refunds and payment corrections;
• providing slots, live casino, EPL, Liga Super Malaysia and other betting services;
• calculating account balances, promotions, wagering requirements and VIP status;
• detecting fraud, money laundering, account sharing and prohibited activity;
• responding to support enquiries, disputes and payment investigations;
• applying deposit limits, cooling-off periods and self-exclusion instructions;
• improving website performance, navigation and mobile compatibility; and
• meeting obligations arising from international licensing arrangements.

Bika99 will not sell your identity documents or personal account information to unrelated third parties for their independent use.

Basis for Data Processing

Bika99 processes information where it is necessary to provide services requested by you, administer the contractual relationship described in the Terms & Conditions, comply with applicable obligations or pursue legitimate interests that do not improperly override your rights.

Legitimate interests may include securing bika99, preventing payment abuse, improving technical performance and maintaining accurate transaction records. Where consent is the appropriate basis, you may withdraw that consent for future processing. Withdrawal does not make earlier lawful processing invalid.

Certain information is essential to operate a verified gambling account. If you decline to provide required identity, security or payment information, bika99 may be unable to register, verify or continue servicing your account.

Payments, Financial Data and KYC

Bika99 may process payment records associated with Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, RHB and other approved payment methods. Records may include the payment channel, amount, date, status, masked account details and transaction reference.

Identity verification helps bika99 confirm age, prevent duplicate accounts, establish payment ownership and reduce fraud. KYC documents may include a valid Malaysian identity document, a recent utility bill or bank statement and a selfie used for identity matching.

Only upload KYC documents through the secure bika99 verification area when requested. Do not send full identity documents through unsecured messaging services. If additional information is necessary, bika99 will explain the category of evidence required and the purpose of the review.

When Information May Be Shared

Bika99 may disclose limited personal data to carefully selected service providers where access is necessary to perform a specific function. These providers may support payment processing, identity verification, hosting, game delivery, fraud monitoring, customer support and professional advice.

Service providers are expected to process information only for authorised purposes and apply appropriate confidentiality and security measures. Bika99 seeks to limit disclosure to information reasonably required for the relevant service.

Personal data may also be disclosed where required by a valid legal request, licensing obligation, investigation or dispute process. Bika99 may share information to protect players, enforce platform terms, prevent a crime or respond to a threat affecting the security of the service.

If the ownership or operation of bika99 changes, relevant records may be transferred as part of that transaction, subject to continued confidentiality and lawful processing obligations.

International Data Processing

Bika99 operates under international licensing arrangements, and some technology, verification or operational providers may process data outside Malaysia. Privacy and data-protection standards can differ between jurisdictions.

Where personal information is transferred internationally, bika99 seeks to use contractual, organisational and technical safeguards appropriate to the nature of the data and the processing involved. Access is restricted to authorised personnel and providers with a legitimate operational need.

Bika99 does not claim to be regulated by the Malaysian government for online gambling. Malaysian users remain responsible for understanding local laws concerning online gaming while bika99 remains responsible for applying the privacy controls described in this policy.

Data Retention

Bika99 retains personal data only for as long as reasonably necessary to operate the account, complete transactions, resolve disputes, support responsible gambling restrictions and satisfy applicable licensing, anti-fraud or record-keeping obligations.

Closing a bika99 account does not always permit immediate deletion of every record. Transaction, KYC, complaint and self-exclusion information may need to be retained for a further period. Maintaining self-exclusion records can be necessary to prevent a restricted player from opening another account.

When information is no longer required, bika99 will seek to delete, anonymise or place it beyond ordinary operational use in accordance with applicable retention procedures.

Data Security Measures

Bika99 applies administrative, physical and technical measures designed to protect information against unauthorised access, accidental loss, alteration and disclosure. Measures may include encrypted transmission, access controls, monitoring, password protection, role-based permissions and documented security procedures.

No online service can guarantee absolute security. Players also have an important role in protecting their information. Use a strong and unique password, keep devices updated, avoid public Wi-Fi for financial transactions and log out after accessing bika99 on a shared device.

If you suspect unauthorised account access, contact bika99 support promptly. The platform may temporarily restrict an account while activity is investigated and identity is confirmed.

Cookies and Device Information

Bika99 may use cookies and similar local-storage technologies to maintain secure sessions, remember preferences, support navigation, measure website performance and identify unusual access patterns. Some cookies are necessary for account login and security functions.

You can manage cookies through your browser settings. Blocking essential cookies may prevent parts of bika99 from operating correctly, including login, account verification and payment-related pages.

Technical records may include IP address, device type, operating system, browser version, approximate location, pages visited and session duration. Bika99 uses this information to improve reliability and protect the platform rather than to obtain precise physical tracking unrelated to service delivery.

Your Privacy Rights

Subject to applicable law and necessary identity checks, you may ask bika99 to provide information about personal data held in relation to your account. You may also request correction of inaccurate or incomplete data.

Depending on the circumstances, you may request deletion, restriction, objection to certain processing or a portable copy of information you supplied. These rights are not absolute. Bika99 may retain or continue processing records where this is required for security, legal claims, licensing compliance, responsible gambling or fraud prevention.

A privacy request must contain enough information to identify the relevant bika99 account and explain the requested action. Bika99 may ask for identity verification before releasing or changing personal information. This protects users from fraudulent requests.

Age Restriction and Vulnerable Users

Bika99 is intended exclusively for users aged 21 and above. The platform may request identity documents to confirm a player's age at registration, withdrawal or any other appropriate stage.

If bika99 discovers that personal data belongs to a person below the permitted age, the account may be suspended and the information reviewed for deletion or restricted retention. Certain records may need to remain available for fraud prevention and compliance purposes.

Parents and guardians should use appropriate device controls and avoid leaving authenticated accounts accessible. Further information about deposit limits, cooling-off periods and self-exclusion is available on the Responsible Gambling page.

Changes to This Privacy Policy

Bika99 may update this policy to reflect changes in technology, services, operational requirements or applicable obligations. The effective date at the top of this page will be revised when a new version is published.

Material changes may also be communicated through a website notice or account message where appropriate. Continued use of bika99 after an updated policy takes effect means that you acknowledge the revised privacy information. Any processing that requires fresh consent will not rely solely on continued website use.

Contact Us

Questions, correction requests or privacy concerns may be submitted to bika99 through the 24/7 live chat available on the website. Please provide only the account details reasonably needed to locate and assess your request.

The official support email is displayed as plain text: [email protected]. Do not include passwords, card PINs, e-wallet passwords or one-time verification codes in any message.

Bika99 will review privacy enquiries within a reasonable period. Complex requests may require additional time where identity checks, archived records or service providers are involved.